Www.esquirefashion.gr is the online store for the sale of products (hereinafter the "online store") of the company with the name "Panagiotis Zogopoulos" and with the distinctive title "ESQUIRE" based in Pyrgos, with TIN: 127870021 of the Tax Office PYRGOU, with tel. 6977367066, electronic contact address info@esquirefashion.gr telephone line of the online store: 2621032209 (hereinafter the "COMPANY").
The following terms and conditions cover exclusively every sale of products through the online store of the COMPANY located on the website www.ESQUIRE.gr (hereinafter the "site"). Any other Terms and Conditions are expressly excluded. Every User who enters and trades or uses the services of the online store (hereinafter the "Customer" or "User" respectively) is considered to consent and unconditionally accepts the terms set forth herein, without exception. If a User does not agree with these terms, he must abstain from using the online store and from any transaction with it. The COMPANY reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, according to its needs and trading habits, without prior notice to users, except for their publication in the relevant site of its website.
1. Information & Products
The COMPANY is committed to the truth, accuracy and completeness of the information provided in the online store, regarding the identity and details of both the COMPANY and its suppliers, but also the main characteristics of the products or services available through of the online store. The COMPANY reserves and is not liable for any technical or typographical errors, which were made by mistake, inadvertence or due to force majeure and which it agrees to correct if they become aware of it.
2. Limitation of Liability
The COMPANY fully complies with the provisions of the Civil Code regarding the sale as well as the provisions of Law 2251/1994 on Consumer Protection as amended and in force.
The COMPANY in the context of its transactions from the online store informs the Customer based on the available data of availability or not of the products and in no case can guarantee the availability of them. In any case, the COMPANY undertakes to inform the Customer in a timely manner about the unavailability, in which case even in this case it does not bear any further responsibility.
The COMPANY strives to provide daily high quality services. In good faith, the COMPANY is not responsible or liable for any errors in features, photos and product prices listed on the site and can not guarantee that there will be no errors for any reason when entering and / or updating the features and / and the price of a product.
The COMPANY is not responsible for any unauthorized interventions of third parties in products and / or services and / or information available through the online store.
The COMPANY does not represent in any way that the information contained in the documents and announcements published on this server is appropriate for any purpose. Any such document and related graphic representation is provided "as is" without any warranty of any kind.
The COMPANY does not bear any responsibility or obligation for compensation for any damage and non-pecuniary damage resulting from the inability to provide support services.
The COMPANY makes every effort to provide high quality services but can not guarantee that there will be no interruptions or errors.
3. Responsibility of the User
Every User is free to use the site in accordance with the Law and good manners. The responsibility for the contents of the transactions belongs exclusively to the User. The COMPANY does not exercise any kind of correction or intervention in the data transferred by the User. The User must fill in the following fields correctly and accurately: name, address, message, etc. in the online contact forms. The use of the site is subject to Greek, European and International laws and the User agrees not to use our site in order to violate these laws.
In the context of the above, the User agrees and undertakes not to use the online store for:
sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful insult and damage to the COMPANY or any third party or violates the confidentiality or privacy of any person,
posting, publishing, e-mailing or otherwise transmitting any content that offends users' morals, social values, minority, etc.,
post, publish, e-mail or otherwise transmit any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of work relationships or covered by confidentiality agreements),
posting, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of others;
send, publish, e-mail, or otherwise transmit any material that contains software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or equip any software or computer hardware,
intentional or unintentional violation of applicable law or regulations,
harassing third parties in any way, collecting or storing personal data about other users.
In addition, the User agrees that all members, associates, employees, management, shareholders and other associates of the COMPANY are not responsible for anything arising from third party members who use the site. Any use contrary to the above except for accidents or civil penalties results in termination of services provided without notice.
4. Pricing Policy
Online store prices are subject to change at any time without notice. The COMPANY does not bear any responsibility and does not cover differences in the prices of products purchased from a physical store with the brand "ESQUIRE" in Greece and the Customer subsequently found the existence of a lower price in its online store or vice versa.
In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with its order, contact the Customer Service Department at 2621032209 or send e-mail at info@ESQUIRE.gr.
5. Intellectual Property Rights
All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license for its own exclusive needs and for the operation of the online store.
In addition, any software available for downloading from this server is the intellectual property of the COMPANY:
The use of such documents by this server is restricted for informational and non-commercial purposes only or is for personal use only and will not be copied or placed on another computer network or distributed through other media.
there is absolutely no interference with the documents. Any other use is strictly prohibited by law and may result in severe civil and criminal penalties. Violators will be prosecuted.
It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, dissemination, transmission, retransmission of the material, or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder.
In particular, the names, images, logos and insignia representing the online store under the ESQUIRE trademark or third parties and their products or services are the sole trademarks of the COMPANY or third parties respectively protected by the relevant trademark laws. Their appearance on the site should in no way be construed as a transfer or assignment of their license or right of use.
6. "Links" (links) to other sites
The COMPANY does not control the availability, content, privacy policy, quality and completeness of the services of other websites (websites) and web pages to which it refers through "links", hyperlinks or advertising banners. Therefore, for any problem that occurs during their use, the User must go directly to the respective websites and webpages, which are responsible for the provision of their services. The provision of the links in the online store is done for the convenience of the User and the COMPANY in no case approves, accepts and is not responsible for the content of each link.
7. Confidentiality Statement
When the User sends a request online, the information he provides to us is used to answer his question electronically. We treat applications completed by each User as well as the email they send as confidential information. We do not transmit their content except to the directly interested recipient and in the cases provided by law, if requested by the COMPANY or in the event that the content of the message is considered to offend and offend the COMPANY. Such action is necessary in order to:
the protection of the rights and property of the COMPANY
protection against misuse or unauthorized use of the site
the protection of the personal safety or property of users and the consumer public.
Nevertheless, if the User provides the COMPANY with a false email address or tries to take the place of another person when sending information online, all information - as well as the IP address - will be part of any investigation. The people of the COMPANY may need to edit the User's email in collaboration with the technical department. In addition, if any User requests to contact a competent employee from the Customer service department of the COMPANY in order to assist him in any e-mail, then this employee will be able to access the full range of information that is relevant to his request. such User, including the User's email address and messages. The COMPANY is not responsible for the security policy of other websites or for the way they manage their online visitors.
8. Changes - Returns
ESQUIRE gives you the opportunity to return a product * free of charge * (does not apply to orders in Cyprus, where the customer is charged for the return shipping), so that you can exchange it with another one of your choice, within 14 days from the date you received it . Changes with other products are made according to the current price of the products. Before proceeding with your return you must send a request, filling in the online return form that you will find at the following address www.ESQUIRE.gr/returns.
* No refund will be accepted if this procedure is not followed and the consumer does not receive confirmation from the return department.
* Does not apply to refunds.
Once we have contacted you to approve your return, you have the following options:
Credit. Credit to the account you have created in our online store. The amount corresponding to the product you want to return will be registered in your account, in order to use it in your next purchase. The credit is activated from the moment we receive your return and you receive a telephone update from our returns department and must be used within 6 months.
Exchange with another product. If you have already chosen the product with which you want to change your order, let us know by phone and we will proceed with the shipment of the new product if there is availability in the color and number you are interested in and if we have received your return.
Money return. Your refund is made within 10 working days from the date we receive your refund to the bank account you will tell us or to the PayPal account from which the payment was made. If you have made a purchase with a credit card, the amount will be refunded to the card you used. In all the above cases of refund the customer is charged the costs of returning the product. The amount you return is the cost of the product and not the total cost of the order, which may include shipping and cash on delivery costs. Retail receipt is required for a refund
Caution:
A prerequisite for a return to be accepted is that the product is in its original packaging and in the same excellent original condition together with the retail sales receipt and including the special markings of the product (cards). The product box should also be in excellent condition, without any signs of wear. In case the product has been processed, damaged or the box has been deformed, the return will not be accepted and the package will be returned to the consumer. To avoid similar problems, the shoe box and any other product should be packed in a plastic bag when returned to our company.
Prerequisite for a return to be accepted, the customer must be charged the return costs of the product.
For hygiene reasons, our company will not accept returns on swimwear, leggings, bodysuits, tights, socks, underwear and earrings. All products returned to ESQUIRE warehouses are subject to meticulous quality control.
Is there a charge for the return?
For every purchase you make in our online store, you will be charged for the reverse shipping. In case you return a product and receive the new one, if you need a change again you will have to bear the cost of the transfer to the company
Return Procedure
Once we approve your return we will contact the courier company we work with and we will arrange the collection of the product you want to return from the place you will tell us. If for any reason a package is sent to our warehouse without the approval of the return department and without having preceded the above procedure, the package will be returned to the consumer and the return will not be accepted.
Caution:
The return process of our company protects the consumer from any mistakes but also from the risk of losing a package or delaying its return unjustifiably. Any return outside our system will not be accepted, while ESQUIRE will not be liable as long as the sequence of actions, as described above, has not been performed.
In case you chose another transport company, we can not provide any guarantee for the receipt times of the products you return to us, as well as in case of inability to deliver the parcel to our place for any reason, the parcel will be returned to you as it is not possible to we receive it from the respective transport store of your choice.
In case the reason for return concerns a mistake of the company, ESQUIRE undertakes to send a courier again to the address you have assigned to us for the receipt of your order without any charge of your own.
ESQUIRE, wanting to offer you the best possible service, gives you the right to submit any complaint or comment regarding the process of delivery and receipt of your order electronically, by filling out the relevant contact form that you will find here.